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--- special_processing_requests_priorities [2016/08/02 18:24] – skrash
+++ special_processing_requests_priorities [2017/07/28 15:23] (current) – skrash
@@ Line 1: / Line 1: @@
-IRM accepts requests for special projects on a routine basis. Once a project is submitted and accepted, it is prioritized and placed in the Pending Projects queue until work can be completed. The project is placed in the Active Projects queue while work is in progress, and moved to the Completed Projects queue when work is finished. Please submit all project requests to krash@library.umass.edu.
+IRM accepts requests for special projects on a routine basis.
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-**Active Projects**
-  * Catalog SCUA Quaker monographs gift
+Project requests should be submitted through the LibWire ticket system, specifically as an [[http://intranet.library.umass.edu/intranet/SupportDesk/view.cfm?MenuID=27&action=Create&FormID=7|Aleph Help Form]] or [[http://intranet.library.umass.edu/intranet/SupportDesk/view.cfm?MenuID=27&action=Create&FormID=7|Discovery Systems Help Form]].
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-**Pending Projects**
-  * Horace Mann Bond serials acquisitions
+Once a ticket is opened, it is reviewed by IRM leadership for prioritization and assigned to an IRM staffer as appropriate.
+Materials should not be brought directly to IRM. Once a ticket is assigned, IRM will coordinate movement of materials if this is necessary to process the request.
-  * Ingest Smith microfilm (spring 2017)
 \\
-**Completed Projects** \\
+\\
-//fall 2017 & forward//
-  * Unordered List Item
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