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sfx_routine_maintenance [2019/03/06 16:51] cknapp [Support Cases] |
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General guidelines (with plenty of exceptions): | General guidelines (with plenty of exceptions): | ||
* Report to SFX: Problems with linking (not metadata), SFX functionality, requests to update a target, questions about platform changes and targets, etc. ExLibris is often not interested in metadata problems because they are relying on publisher/vendor data to inform targets. The exception is individual subscriptions, especially in the MISCELLANEOUS EJOURNALS or association targets like Highwire. Do not report metadata problems for databases or NERL targets (contact publisher or NERL to request they send updated files to ExLibris). For journal packages, use best judgement. | * Report to SFX: Problems with linking (not metadata), SFX functionality, requests to update a target, questions about platform changes and targets, etc. ExLibris is often not interested in metadata problems because they are relying on publisher/vendor data to inform targets. The exception is individual subscriptions, especially in the MISCELLANEOUS EJOURNALS or association targets like Highwire. Do not report metadata problems for databases or NERL targets (contact publisher or NERL to request they send updated files to ExLibris). For journal packages, use best judgement. | ||
- | * Requests for new SFX content: Submit or vote at https://ideas.exlibrisgroup.com/forums/574345-content | + | * Requests for new SFX content can be done through ExLibris or ELUNA: |
+ | * ExLibris request or vote: https://ideas.exlibrisgroup.com/forums/574345-content | ||
+ | * NERS request or vote (see logins for voting): https://el-una.org/working-groups/content/ners-content-request-faq/ | ||
* Requests for new SFX functionality: See https://ideas.exlibrisgroup.com/knowledgebase/articles/690945-ex-libris-idea-exchange-faq | * Requests for new SFX functionality: See https://ideas.exlibrisgroup.com/knowledgebase/articles/690945-ex-libris-idea-exchange-faq | ||
* Report to publisher/vendor: Important metadata problems (not single article, supplement, or issue), problems with web sites or title lists, etc. | * Report to publisher/vendor: Important metadata problems (not single article, supplement, or issue), problems with web sites or title lists, etc. |