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--- sfx_routine_maintenance [2019/03/06 16:43]
cknapp [Troubleshooting and Debugging]
+++ sfx_routine_maintenance [2019/03/06 17:11]
cknapp [Broken Link Reports]
@@ Line 17: / Line 17: @@
 ==== Broken Link Reports ====
-Reporting broken links is an option presented on the SFX menu after a user has clicked through a full text target. Reports are sent to dbhelp and ExLibris who does not seem to monitor them. Setting up emails to receive broken links is done at SFXAdmin-Configuration-Menu Configuration-Menu Design-General Configuration.
+Reporting broken links is an option presented on the SFX menu after a user has clicked through a full text target. Reports are sent to dbhelp and ExLibris who does not seem to monitor them. Setting up emails to receive broken links is done at SFXAdmin -
+Configuration - Menu Configuration - Menu Design - General Configuration.
 OPs in Open Access & Free Targets break all the time. You can let them slide. The bigger issue is to look for patterns of big breaks. (Did you get five Wiley Broken Links? There's probably an issue there) Individual breaks can often be because of bad metadata. (incorrect DOI, ISSN, etc)
@@ Line 178: / Line 179: @@
   * Check sample changes on SFX menus.
-==== Support Cases ====
+==== Support Cases, Content and Enhancement Requests  ====
 Send support cases to [[https://exlidp.exlibrisgroup.com | Salesforce.]]
-Add cknapp@library.umass.edu to support case "Additional emails" section if you would like Catherine to track the case.
+As of 2016, dbhelpers are focusing on getting articles to patrons, not reporting metadata problems unless it is worth the time.
-As of 2016, dbhelpers are focusing on getting articles to patrons, not reporting metadata problems unless it is worth the time. General guidelines (with plenty of exceptions):
+General guidelines (with plenty of exceptions):
   * Report to SFX: Problems with linking (not metadata), SFX functionality, requests to update a target, questions about platform changes and targets, etc. ExLibris is often not interested in metadata problems because they are relying on publisher/vendor data to inform targets. The exception is individual subscriptions, especially in the MISCELLANEOUS EJOURNALS or association targets like Highwire. Do not report metadata problems for databases or NERL targets (contact publisher or NERL to request they send updated files to ExLibris). For journal packages, use best judgement.
+  * Requests for new SFX content can be done through ExLibris or ELUNA:
+      * ExLibris request or vote: https://ideas.exlibrisgroup.com/forums/574345-content
+      * NERS request or vote (see logins for voting): https://el-una.org/working-groups/content/ners-content-request-faq/
+  * Requests for new SFX functionality:
+      * ExLibris request or vote: https://ideas.exlibrisgroup.com/knowledgebase/articles/690945-ex-libris-idea-exchange-faq
+      * NERS request or vote: https://el-una.org//working-groups/ners-enhancement-process/
   * Report to publisher/vendor: Important metadata problems (not single article, supplement, or issue), problems with web sites or title lists, etc.
+Add any extra email addresses to support case "Additional emails" section at the bottom. Sara C. at MHC is interested in cases that affect them.