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sfx_routine_maintenance [2016/09/21 16:12] cknapp [Support Cases] |
sfx_routine_maintenance [2016/09/21 16:13] cknapp [Support Cases] |
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| ==== Support Cases ==== | ==== Support Cases ==== | ||
| + | Send support cases to [[https://exlidp.exlibrisgroup.com | Salesforce.]] | ||
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| Add cknapp@library.umass.edu to support case "Additional emails" section if you would like Catherine to track the case. | Add cknapp@library.umass.edu to support case "Additional emails" section if you would like Catherine to track the case. | ||
| As of 2016, dbhelpers are focusing on getting articles to patrons, not reporting metadata problems unless it is worth the time. General guidelines (with plenty of exceptions): | As of 2016, dbhelpers are focusing on getting articles to patrons, not reporting metadata problems unless it is worth the time. General guidelines (with plenty of exceptions): | ||
