The University of Massachusetts Amherst

Fees and replacement charges

Overdue Fees are assessed for laptops and 3-day pro-tier multimedia equipment. Due date reminder notices and billing notices are sent to the email address listed on the patron's account record.

For overdue recalled items, replacement charges will be assessed and borrowing privileges will be temporarily suspended until overdue recalled items are returned

For 4-hour Reserve items, replacement charges will be assessed and borrowing privileges may be temporarily suspended until overdue Reserve items are returned.

For 3-day Laptop loans, the overdue fee is $10.00 for each full day past due, up to a $50.00 maximum.Borrowing privileges may be temporarily suspended until overdue laptops are returned.

For 3-day Multimedia Equipment loans, the overdue fee is $10.00 for each full day past due up to a $50.00 maximum. Borrowing privileges may be temporarily suspended until overdue 3-day multimedia-items are returned

Replacement Charges

When overdue library materials are not returned or renewed, a replacement bill is issued and a Replacement Charge notice is sent by email to the borrower.

UMass and Five College books and media items: The standard replacement charge for books borrowed from the W.E.B. Du Bois Library is $60, plus a $25 processing fee, for a total of $85.

Science and Engineering Books:  The standard replacement charge for Science and Engineering Library books is $75, plus a $25 processing fee, for a total of $100 for Science and Engineering Library books.

Media materials: The standard replacement charge for unreturned or lost DVDs, Videocassettes, Music/Audio CDs, Audiocassettes, LPs, and Other Media Items is is $70 plus a $25 processing fee,  for a total of $95. Fees for certain academic media materials or multivolume sets may be higher, reflecting the actual cost of replacement.

Course Reserve Items: The standard replacement charge for Course Reserves materials is $175, plus a $15 processing fee and a $10 non-refundable billing fee, for a total of $200.

Public Locker and Research Carrel Keys: The replacement charge for unreturned 3-day public locker keys and carrel keys is $50, plus a $15 processing fee and a $10 non-refundable billing fee, for a total of $75.

Laptops and Multimedia Equipment: See information pages for Multimedia Equipment  and Laptops.  

Returns and refunds:

 

If the billed item is returned within a specified time period, the bill is cancelled and a credit is issued.

 

Returns of billed books and media items past due more than one academic year may not result in a credit or refund.

 

Returns of short term loan items such as Reserve materials, Equipment and Laptops billed and past due for more than 30 days will not result in a credit or refund.

 

Credits for billed item returns may not appear on campus financial system accounts for 7-10 working days.

Charges for damaged materials and special classes of materials (such as art books and periodical volumes) are determined on a case-by-case basis and may be significantly higher, reflecting the actual cost of replacing the item.

Contact us circulation@umass.libanswers.com   (413) 545-2623

Payment of Fines and Bills

For UMass-Amherst campus students, all Library fines and bills are payable through the University Bursar's Office.

For Massachusetts State Resident and Alumni borrowers, the Libraries accept direct payment (check or money order only) made payable to the University of Massachusetts Amherst.

Concerns about returns?

If you think you returned a Library item but it is still showing as checked out to you, please submit a Patron Claim of Return form and we'll investigate.

Appeal of Fines and Bills

Please use the Fines Appeal Form to submit appeals for Library fines and bills. You will be notified of a decision within 10 working days.