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known_issues_with_accessing_e-resources [2019/06/10 12:15] jmulvaney [Troubleshooting Electronic Resources Access Problems] |
known_issues_with_accessing_e-resources [2019/06/10 12:16] (current) jmulvaney [Response Best Practices] |
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===== Response Best Practices ===== | ===== Response Best Practices ===== | ||
+ | * **This section is out of date as of the 6/10/19 Migration to LibAnswers for DBHelp** | ||
* See new dbhelps in your personal email account, but respond to them from the dbhelpm account. This ensures the thread is maintained in a central account, rather than tucked away in a personal account. If a thread goes on over several days and between different people covering dbhelpm, the context and history are available to all. | * See new dbhelps in your personal email account, but respond to them from the dbhelpm account. This ensures the thread is maintained in a central account, rather than tucked away in a personal account. If a thread goes on over several days and between different people covering dbhelpm, the context and history are available to all. | ||
* When responding to a message from dbhelpm, copy dbhelpATlibrary.umass.edu so all on list can see that message has been responded to from their personal accounts. | * When responding to a message from dbhelpm, copy dbhelpATlibrary.umass.edu so all on list can see that message has been responded to from their personal accounts. |