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Assessment and Statistics

Electronic Resources Use Survey

In Fiscal Year 2014 the Libraries are conducting a brief web survey about how electronic resources are used to support teaching, coursework, and research.

Five College Libraries EBL Pilot Project

The year-long consortial patron-driven acquisition project offers a wide, uniform pool of eBook titles across the five campuses, with a single link to the eBook (rather than five separate links for the five campuses).

LibQUAL+TM Spring 2011 Survey

Includes information and a FAQ about LibQual+TM, the web based survey developed by the Association of Research Libraries (ARL) that measures the quality of library services. 2004 and 2007 LibQUAL+ results are also available.

Learning Commons Assessment

Includes observational use data, a focus group report, usage survey results, and other assessment information.

Library Website Redesign

In the fall of 2009, the Libraries contracted with the Center for Spectator Sports Research at UMass Amherst to conduct a series of focus groups with library users. These were designed to learn more about users' research behavior, use of the Libraries website, and desired new features and improvements.
Website Focus Group Report (pdf 1,374 kb)

The ClimateQUAL™ Organizational Climate and Diversity Assessment

The ClimateQUAL online survey is an assessment of library staff perceptions concerning their library’s commitment to the principles of diversity, organizational policies and procedures, and staff attitudes. The questions are designed to understand the impact perceptions have on service quality in a library setting. 116 of 137 UMass Amherst Library staff participated in the survey in March 2008.
Organizational Climate Task Force Report (word doc 58 kb) 25 pages, November 2009
ClimateQUAL All Staff Presentation (pdf 1,224 kb) 14 slides, November 2008
ClimateQUAL Quantitative Results  (word doc 964 kb) 9 pages

Association of Research Libraries (ARL) Statistics

UMass Amherst Annual Library Statistics 2001-2010 and selected expenditure charts (pdf 240 kb) 2 pages
 

Cycles Survey 2004

The Cycles survey examines levels of satisfaction with student services and the general quality of life on campus. Responses to questions about satisfaction with "Library resources (electronic and paper)" and satisfaction with "Services provided by the libraries" are cross tabulated by major, year, number of papers written in a term, writing clearly and effectively and more. The survey was administered by Student Assessment, Research, and Evaluation Office (SAREO) for Five Colleges in conjunction with and support from the five campuses. Contact Office of Academic Planning and Assessment (OAPA) for further information (413) 545-2564.

2004 Cycles Survey library satisfaction data cross tabulated by multiple attributes (pdf 118 kb)
2004 Cycles Survey Instrument (pdf 45 kb)

Evaluation and Suggestions for Effective and Sustainable Assessment - University of Massachusetts Amherst Libraries

Report (word doc 47 kb) by Jim Self and Steve Hiller, Visiting Program Officers, Association of Research Libraries, November 2005

Library Assessment Committee

Committee Charge

For more information about Library assessment contact Rachel Lewellen.

 

Last Edited: 2 April 2014